Support Team Application

Support answers tickets and helps new players connect. You must be 18 or older and approved by staff. Applications are reviewed in Discord. There is no public email — contact is through Discord.

PositionSupport Team

CategoryDiscord Staff

Reviewed byDiscord Management

Estimated time15–25 minutes

1Section 1 of 4Applicant Information

Provide your basic information. Your Discord details are used to contact you about this application.

Discord UsernameYour unique Discord username (not your server nickname).

Discord User IDDiscord → User Settings → Advanced → enable Developer Mode, then right-click your name and select “Copy User ID”.

AgeApplicants must be at least 18 years of age.

Time Zone

FiveM / Cfx.re Username

In-Game Character NameOptionalThe character you currently play or intend to play, if any.

2Section 2 of 4Experience

Describe your background and relevant experience. Please answer in your own words.

General Roleplay Experience

Describe your overall roleplay background, including servers you have played on, roles you have held and the length of time.

Prior Support / Staff Experience

Describe any customer service, ticket support or staff experience. Enter “None” if not applicable.

Confidence Troubleshooting FiveM Issues

Reason for Applying

Explain why you are applying for this position and what you would contribute to the team.

Availability

List the days and times you are typically available, including your time zone and approximate hours per week.

3Section 3 of 4Scenario Questions

Answer each scenario as you would handle it in this role. We are looking for sound judgement and clear reasoning, not a single correct answer.

Connection Support

A new player opens a ticket stating they cannot connect to the server. Describe how you would help them.

Handling a Frustrated Member

A member opens a ticket and is rude and impatient. How do you handle the conversation?

Escalation

A ticket involves a request beyond your authority, such as a ban appeal. What do you do?

4Section 4 of 4Acknowledgements

Review and confirm each statement, then sign and date your application.

Server RulesI have read, understand and agree to abide by the Rocky County RP server rules.

Truthful InformationI certify that the information provided in this application is truthful and complete. I understand that false or misleading information may result in denial of my application or removal from the position.

Probationary PeriodI understand that, if accepted, I will serve a probationary period during which my conduct and performance will be evaluated.

Age RequirementI confirm that I am at least 18 years of age.

Review the server rules (opens in a new tab)

Digital SignatureTyping your name here serves as your digital signature for this application.

Date

Fields marked * are required. Your application is sent privately to Discord Management via Discord.